Careers

Sales Support Assistant

Full time permanent position – 39 hours per week – Salary in region of £28,000 to £32,000 dependent upon experience.

Purpose of the role

To provide administrative and customer‑facing support to the Sales Manager and Production Manager,  by responding promptly to key customer enquiries, preparing pricing information, and coordinating job status updates across internal departments.

Key responsibilities

• Respond to emails and phone calls from key customers in a timely, professional manner.
• Provide customers with accurate pricing, lead times, and status updates on ongoing work.
• Liaise with Production, Quality, and other internal teams to gather up‑to‑date information on job progress.
• Assist the Sales Manager with preparing quotations, proposals, and responses to customer enquiries.
• Maintain accurate records of customer communications, quotes, and job status updates.
• Update internal systems with order details, progress notes, and customer information.
• Support the preparation of sales reports, schedules, and documentation as required.
• Ensure all customer interactions reflect the company’s commitment to service, accuracy, and professionalism.

Skills and attributes

• Strong communication skills, both written and verbal, with a confident and friendly manner.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise effectively in a fast‑paced environment.
• Comfortable liaising with different departments and building positive working relationships.
• Proactive approach to problem‑solving and customer service.
• Competent with Microsoft Office (Outlook, Excel, Word) and able to learn internal systems quickly.